HomeBlogGlossary
📚

Insurance Terms Glossary

Plain-language definitions of insurance terms. Deductible, coinsurance, copay, ERISA, prior authorization, and more — explained simply.

123 terms
March 1, 2026

What Is a Claim Denial? (Types, Reasons, and What to Do)

Understand what a health insurance claim denial is, the most common types and reasons for denial, and the exact steps yo

Read definition →
March 1, 2026

What Is a Copay? Health Insurance Copayments Explained

Learn what health insurance copays are, how they differ from coinsurance, when they can be waived, and how to dispute in

Read definition →
March 1, 2026

What Is a Health Insurance Deductible? A Complete Guide

Understand how health insurance deductibles work, the different types, how they affect your claims, and what to do when

Read definition →
March 1, 2026

What Is a High Deductible Health Plan (HDHP)? HSAs, Coverage Gaps, and Appeal Strategies

High Deductible Health Plans offer lower premiums but come with significant coverage gaps before the deductible is met.

Read definition →
March 1, 2026

What Is a Health Plan Formulary? Drug Tiers, Exceptions, and Denials Explained

A health plan formulary is your insurer's list of covered drugs. Learn how drug tiers work, how to request formulary exc

Read definition →
March 1, 2026

PPO vs. HMO Health Insurance: Key Differences, Denial Patterns, and Appeal Strategies

Understand the core differences between PPO and HMO plans, how each type handles network access and referrals, and the d

Read definition →
March 1, 2026

What Is ACA Section 1557? Anti-Discrimination Protections in Health Insurance Explained

Section 1557 of the ACA prohibits discrimination in health coverage based on race, sex, national origin, age, and disabi

Read definition →
March 1, 2026

What Is an EPO Health Insurance Plan? Exclusive Provider Organizations Explained

An EPO plan covers only in-network providers with no out-of-network benefits — except in emergencies. Learn how EPO plan

Read definition →
March 1, 2026

What Is an Insurance Claim? (How It Works, Timelines, and Rights)

Learn what an insurance claim is, how the claims process works step by step, what timelines apply, and what rights you h

Read definition →
March 1, 2026

What Is CHIP? Children's Health Insurance Program

CHIP covers children whose families earn too much for Medicaid but can't afford private insurance. Learn about eligibili

Read definition →
March 1, 2026

What Is the Insurance Claim Appeal Process? (Step-by-Step)

A complete step-by-step guide to the insurance claim appeal process — internal appeals, external reviews, timelines, req

Read definition →
March 1, 2026

Claim Rejection vs. Denial: What's the Difference?

Rejection and denial are not the same. Learn what separates them, why it matters, and the exact steps to fix each one an

Read definition →
March 1, 2026

What Is a Claims Adjuster? (And How They Affect Your Payout)

Learn what a claims adjuster does, the types of adjusters you may encounter, how their decisions affect your insurance p

Read definition →
March 1, 2026

What Is a Clean Claim in Health Insurance Billing?

A clean claim has all required information to be processed without delay. Learn what makes a claim 'dirty,' the 30-day p

Read definition →
March 1, 2026

What Is COBRA Health Insurance?

COBRA lets you keep employer health coverage after job loss. Learn about COBRA costs, the election period, coverage gaps

Read definition →
March 1, 2026

What Is COBRA Health Insurance? Election Rights, Costs, Coverage Gaps, and Alternatives

COBRA lets you keep your employer health insurance after leaving a job — but at full cost. Learn how COBRA election work

Read definition →
March 1, 2026

What Is a Concurrent Review Denial in Insurance?

Concurrent review can end your hospital coverage mid-stay. Learn how it works, why insurers cut off authorization, and h

Read definition →
March 1, 2026

What Is Concurrent Review? (How Insurers Monitor Ongoing Treatment)

Learn what concurrent review is, how insurers use it to cut short hospital stays and ongoing treatment, and what you can

Read definition →
March 1, 2026

What Is a Coordination of Benefits Denial?

COB denials happen when two insurers disagree on who pays first. Learn the birthday rule, primary vs. secondary payer ru

Read definition →
March 1, 2026

What Is Cost-Sharing Reduction (CSR) in ACA Plans?

Cost-sharing reductions lower your deductibles and copays on Silver ACA plans. Learn CSR eligibility, Silver plan benefi

Read definition →
March 1, 2026

What Is the Council for Medical Schemes (CMS) in SA

The Council for Medical Schemes (CMS) regulates SA medical schemes and handles member complaints. Learn what CMS can do

Read definition →
March 1, 2026

What Is Creditable Coverage for Medicare?

Creditable coverage protects you from Medicare Part D late enrollment penalties. Learn what counts, how to document it,

Read definition →
March 1, 2026

What Is Dual Eligible? Medicare and Medicaid Together

Dual eligibles receive both Medicare and Medicaid. Learn how the 9-12 million Americans with dual coverage navigate D-SN

Read definition →
March 1, 2026

What Is an EPO Health Insurance Plan?

An EPO is like an HMO without the PCP gatekeeper. Learn how Exclusive Provider Organization plans work, their strict net

Read definition →
March 1, 2026

What Is ERISA Preemption in Health Insurance?

ERISA preemption strips many state protections from employer health plan members. Learn what it means for your rights, y

Read definition →
March 1, 2026

What Is an Experimental Treatment Denial?

Insurers deny coverage for 'experimental' treatments regularly. Learn how they decide, what your rights are, and how to

Read definition →
March 1, 2026

State External Review Rights: All 50 States Guide

Every state's external review rights explained: ACA requirements, state vs. federal programs, IRO process, deadlines, an

Read definition →
March 1, 2026

What Is Your Right to External Review of Insurance Denials?

External review gives you an independent decision on your insurance denial—and it's binding on your insurer. Learn who q

Read definition →
March 1, 2026

What Is a Formulary Exception Request?

A formulary exception lets you get coverage for a non-formulary drug. Learn the process, what your doctor needs to submi

Read definition →
March 1, 2026

What Is an FSA? Flexible Spending Account Explained

FSAs let you pay for medical expenses with pre-tax dollars, but have strict use-it-or-lose-it rules. Learn about eligibl

Read definition →
March 1, 2026

What Is a Good Faith Estimate? No Surprises Act Rule

Good Faith Estimates are required for uninsured and self-pay patients. Learn your right to advance cost notice, what hap

Read definition →
March 1, 2026

What Is an HDHP? High Deductible Health Plan Explained

HDHPs have lower premiums but high deductibles. Learn how they work, IRS thresholds, HSA pairing, preventive care rules,

Read definition →
March 1, 2026

What Is the Health Insurance Authority (HIA) in Ireland

The HIA regulates private health insurance in Ireland. Learn what the Health Insurance Authority does, your consumer rig

Read definition →
March 1, 2026

What Is an HMO? Health Maintenance Organization Explained

An HMO requires a primary care physician and in-network care. Learn how HMOs work, why claims get denied, and how to app

Read definition →
March 1, 2026

What Is an HRA? Health Reimbursement Account Explained

HRAs are employer-funded accounts that reimburse medical expenses. Learn about ICHRA, QSEHRA, and traditional HRAs, reim

Read definition →
March 1, 2026

What Is an HSA? Health Savings Account Explained

An HSA offers a triple tax advantage for HDHP enrollees. Learn about contribution limits, eligible expenses, rollover ru

Read definition →
March 1, 2026

What Is the IFSO? NZ Insurance Ombudsman Explained

The IFSO is New Zealand's free, independent insurance ombudsman. Learn how the Insurance & Financial Services Ombudsman

Read definition →
March 1, 2026

What Is an Independent Medical Review (IMR)?

Learn what an independent medical review is, when you can request one, how the IMR process works, and how it can overtur

Read definition →
March 1, 2026

What Is Insurance Bad Faith? (Signs and Legal Remedies)

Learn what insurance bad faith is, the warning signs that your insurer is acting in bad faith, and what legal remedies a

Read definition →
March 1, 2026

What Is InterQual? How It's Used to Deny Claims

InterQual criteria are used by insurers to decide if care is medically necessary. Learn how these guidelines work, why d

Read definition →
March 1, 2026

What Is InterQual? How Insurers Use Clinical Criteria to Deny Claims

InterQual is a clinical decision-support tool used by insurers to approve or deny care. Learn how it works, when it gets

Read definition →
March 1, 2026

What Is Kifid? Dutch Financial Complaints Body Explained

Kifid is the Netherlands' free, independent dispute resolution body for financial services including health insurance. L

Read definition →
March 1, 2026

What Is Medicaid? State Health Insurance for Low-Income

Medicaid provides health coverage to low-income Americans through a federal-state partnership. Learn about ACA expansion

Read definition →
March 1, 2026

What Is Medical Underwriting? Pre-ACA Practices and What Still Exists Today

Medical underwriting allowed insurers to deny coverage or charge more based on health status. Learn what changed with th

Read definition →
March 1, 2026

What Is Medicare Advantage (Part C)?

Medicare Advantage plans are private alternatives to original Medicare. Learn how Part C works, prior auth requirements,

Read definition →
March 1, 2026

What Is Medicare Part A? Hospital Coverage Explained

Medicare Part A covers hospital, skilled nursing, home health, and hospice care. Learn about premiums, deductibles, cove

Read definition →
March 1, 2026

What Is Medicare Part B? Medical Coverage Explained

Medicare Part B covers outpatient care, doctors, preventive services, and durable medical equipment. Learn about premium

Read definition →
March 1, 2026

What Is Medicare Part D? Drug Coverage Explained

Medicare Part D covers prescription drugs through standalone or Medicare Advantage plans. Learn about formulary tiers, t

Read definition →
March 1, 2026

What Is Medigap? Medicare Supplement Insurance Explained

Medigap fills the gaps in original Medicare coverage. Learn about Plans A through N, what they cover, when they deny, an

Read definition →
March 1, 2026

What Is Milliman Care Guidelines (MCG) for Insurance?

Milliman Care Guidelines are used by many insurers to make coverage decisions. Learn how MCG works, how to get the crite

Read definition →
March 1, 2026

What Is a Non-Formulary Drug Denial?

A non-formulary denial means your drug isn't on your plan's approved list. Learn about exceptions, therapeutic alternati

Read definition →
March 1, 2026

What Is Open Enrollment Period for Health Insurance?

Open enrollment is your annual window to sign up for health insurance. Learn OEP dates for ACA, employer plans, and Medi

Read definition →
March 1, 2026

What Is an Out-of-Network Denial?

An out-of-network denial can leave you with a massive bill. Learn about emergency exceptions, the No Surprises Act, and

Read definition →
March 1, 2026

What Is a Patient Advocate for Insurance Disputes?

Patient advocates help fight insurance denials, billing errors, and coverage disputes. Learn what they do, where to find

Read definition →
March 1, 2026

What Is a Pharmacy Benefit Manager (PBM)?

PBMs control what drugs your insurance covers and at what cost. Learn how CVS Caremark, Express Scripts, and OptumRx sha

Read definition →
March 1, 2026

What Is a POS Health Insurance Plan?

A POS plan blends HMO and PPO features. Learn how Point of Service plans work, when referrals are required, common denia

Read definition →
March 1, 2026

What Is a PPO? Preferred Provider Organization Explained

PPO plans offer flexible access to any doctor with no referral needed. Learn how PPOs work, in vs out-of-network costs,

Read definition →
March 1, 2026

What Is a Pre-Existing Condition Exclusion?

Pre-existing condition exclusions were outlawed for most plans by the ACA. Learn what still applies, HIPAA portability r

Read definition →
March 1, 2026

What Is the Premium Tax Credit (ACA Subsidy)?

The ACA premium tax credit reduces your Marketplace health insurance costs. Learn eligibility, APTC vs reconciliation, a

Read definition →
March 1, 2026

What Is a Qualifying Life Event for Health Insurance?

A qualifying life event lets you change health insurance outside open enrollment. Learn the full QLE list, how to docume

Read definition →
March 1, 2026

What Is a Quantity Limit Denial for Medication?

Quantity limit denials restrict how much medication you can get per fill. Learn why insurers impose them, how to request

Read definition →
March 1, 2026

What Is Reinsurance? (And Why It Sometimes Affects Claim Decisions)

Learn what reinsurance is, how it works behind the scenes in health and property insurance, and why reinsurance arrangem

Read definition →
March 1, 2026

What Is Rescission of Health Insurance Coverage?

Rescission is the retroactive cancellation of your health insurance policy. Learn when it's legal post-ACA, your rights,

Read definition →
March 1, 2026

What Is Insurance Policy Rescission? Your Rights Under the ACA

Insurance rescission means your insurer cancels your policy retroactively, often after a large claim. Learn when resciss

Read definition →
March 1, 2026

What Is a Retrospective (Retroactive) Claim Denial?

A retrospective denial means your insurer paid then took the money back. Learn why this happens, your appeal rights, and

Read definition →
March 1, 2026

What Is a Special Enrollment Period (SEP)?

A Special Enrollment Period lets you enroll in health insurance outside open enrollment after a qualifying life event. L

Read definition →
March 1, 2026

What Is a Specialty Drug Tier in Insurance?

Specialty drug tiers put life-saving medications out of reach for many patients. Learn how tier 4 and 5 drugs work, what

Read definition →
March 1, 2026

What Is a State Insurance Commissioner?

Your state insurance commissioner regulates insurers and can help resolve disputes. Learn what they oversee, how to file

Read definition →
March 1, 2026

What Is a Step Edit in Pharmacy Insurance?

A step edit is an automated step therapy check that blocks your prescription at the pharmacy. Learn how step edits work,

Read definition →
March 1, 2026

What Is a Superbill? Using It for Insurance Reimbursement

A superbill is your receipt for out-of-network care. Learn what it must include, how to submit it to insurance for reimb

Read definition →
March 1, 2026

What Is the Surprise Billing Dispute Resolution Process?

The No Surprises Act created a federal IDR process for unexpected out-of-network bills. Learn who can file, how it works

Read definition →
March 1, 2026

What Is Surprise Billing? (And How the No Surprises Act Protects You)

Learn what surprise medical billing is, when it happens, how the federal No Surprises Act protects you, and what to do i

Read definition →
March 1, 2026

What Is a Timely Filing Denial in Insurance?

Timely filing denials happen when claims are submitted after the insurer's deadline. Learn the rules, exceptions, and ho

Read definition →
March 1, 2026

What Is TRICARE? Military Health Insurance Explained

TRICARE provides health coverage to active duty military, veterans, and their families. Learn about Prime, Select, and F

Read definition →
March 1, 2026

What Is Workers' Compensation Insurance?

Workers' compensation covers work-related injuries and illnesses. Learn how state workers' comp systems work, independen

Read definition →
February 28, 2026

Deductible vs Out-of-Pocket Maximum: What's the Difference and Why It Matters

Your deductible and out-of-pocket maximum are two different cost-sharing limits that interact in important ways. Learn h

Read definition →
February 28, 2026

What Is a Formulary (Drug List)? How Tiers Work and How to Appeal Exclusions

A formulary is your health plan's approved drug list. Learn how drug tiers work, why a drug might be excluded, and how t

Read definition →
February 28, 2026

What Is a Drug Formulary? Tiers, Exceptions, and What to Do When Your Drug Isn't Covered

A drug formulary is your insurance plan's list of covered medications. Learn how tiers 1–5 work, why your drug might not

Read definition →
February 28, 2026

What Is a Network in Health Insurance? In-Network vs Out-of-Network Explained

Your insurance network determines which doctors and hospitals you can see at the lowest cost. Learn the difference betwe

Read definition →
February 28, 2026

What Is an Allowed Amount in Health Insurance? Contracted Rates, Balance Billing, and the No Surprises Act

The allowed amount is the maximum your insurer will pay for a service. Learn how it's set, why out-of-network allowed am

Read definition →
February 28, 2026

What Is an Explanation of Benefits (EOB)? A Complete Guide

An EOB is not a bill — it's your insurer's report card on a claim. Learn how to read every section, decode denial codes,

Read definition →
February 28, 2026

What Is Balance Billing? How to Dispute a Surprise Medical Bill

Balance billing happens when an out-of-network provider charges you the difference between their full rate and what your

Read definition →
February 28, 2026

What Is Coordination of Benefits (COB)? Primary vs Secondary Insurance Explained

Coordination of benefits determines which insurer pays first when you have multiple health plans. Learn how COB works, t

Read definition →
February 28, 2026

What Is ERISA and How Does It Affect Your Health Insurance Appeal Rights?

ERISA governs most employer-sponsored health plans and defines your appeal rights — and your limitations. Learn what ERI

Read definition →
February 28, 2026

What Is an Explanation of Benefits (EOB)? A Plain-English Guide

An Explanation of Benefits (EOB) is not a bill — it's your insurer's record of how your claim was processed. Learn how t

Read definition →
February 28, 2026

What Is Medical Necessity? The Legal Definition and How to Prove It in an Appeal

Medical necessity is the most common reason insurers deny claims — but their definition of it is not the same as your do

Read definition →
February 28, 2026

What Is Prior Authorization? How It Works and What to Do If Denied

Prior authorization is your insurer's approval process before you receive care. Learn which treatments require it, how t

Read definition →
February 28, 2026

What Is Step Therapy? How Fail-First Policies Work and How to Get an Exception

Step therapy forces patients to try cheaper drugs before accessing the one their doctor prescribed. Learn how it works,

Read definition →
February 28, 2026

What Is Subrogation in Health Insurance? How to Handle Your Insurer's Reimbursement Claim

Subrogation lets your health insurer seek reimbursement from your personal injury settlement. Learn when it applies, how

Read definition →
February 28, 2026

What Is the ACA? Affordable Care Act Protections for Denied Claims

The Affordable Care Act created powerful consumer protections for people with denied insurance claims, including externa

Read definition →
February 28, 2026

What Is Utilization Review? How Insurers Approve and Deny Care

Utilization review (UR) is the process insurers use to decide whether to cover your care before, during, and after treat

Read definition →
February 22, 2026

What Is Actuarial Value? Health Insurance Metal Tiers Explained

Actuarial value determines how much your health plan pays vs. how much you pay. Here's what the metal tiers mean and how

Read definition →
February 22, 2026

What Is Assignment of Benefits (AOB) in Health Insurance?

Assignment of benefits allows your provider to bill your insurer directly — but it comes with tradeoffs. Here's everythi

Read definition →
February 22, 2026

What Is Capitation? HMO Payment Models Explained

Capitation pays providers a fixed fee per patient per month — regardless of services used. Here's how it works and how i

Read definition →
February 22, 2026

What Is a Certificate of Coverage (and Summary Plan Description)?

Your certificate of coverage or summary plan description is the official rulebook for your health insurance. Here's what

Read definition →
February 22, 2026

What Is Claim Adjudication? How Insurance Claims Are Processed

Claim adjudication is the process your insurer uses to decide what to pay on a claim. Understanding each step helps you

Read definition →
February 22, 2026

What Is Care Coordination? Referral Requirements and Managed Care

Care coordination determines how your primary care physician and specialists work together — and why failing to follow r

Read definition →
February 22, 2026

What Is a Drug Formulary? Prescription Tiers Explained

Your health plan's formulary determines which drugs are covered and at what cost. Here's how tiers work and what to do w

Read definition →
February 22, 2026

What Is a Grievance? Grievance vs. Appeal in Health Insurance

A grievance and an appeal are different tools for different problems. Here's when to file each one and how to use both t

Read definition →
February 22, 2026

What Is Insurance Rescission? Policy Rescission vs. Cancellation

Insurance rescission voids your policy retroactively — as if it never existed. Learn what it is, when it's legal, and ho

Read definition →
February 22, 2026

What Is Managed Care? HMO, PPO, EPO, and POS Plans Compared

HMO, PPO, EPO, POS — what do these acronyms mean and how do they affect your coverage? Here's a plain-language compariso

Read definition →
July 19, 2025

What Is Subrogation? Insurance Term Explained

Learn what subrogation means in health insurance, how it affects your coverage, and what to do if it leads to a claim de

Read definition →
July 18, 2025

What Is MAS and How Does It Protect Your Insurance Rights in Singapore?

Understand what MAS (Monetary Authority of Singapore) does for insurance consumers, how the Insurance Act protects you,

Read definition →
July 18, 2025

What Is Medical Necessity in Insurance? And How to Prove It

Complete explanation of medical necessity standards and how to build a winning medical necessity argument.

Read definition →
July 18, 2025

What Is No Surprises Act? Insurance Term Explained

Learn what no surprises act means in health insurance, how it affects your coverage, and what to do if it leads to a cla

Read definition →
July 17, 2025

What Is Denial Code? Insurance Term Explained

Learn what denial code means in health insurance, how it affects your coverage, and what to do if it leads to a claim de

Read definition →
July 17, 2025

What Is FIDReC Singapore? Everything You Need to Know (2026)

FIDReC is Singapore's free, independent dispute resolution centre for financial services. Learn how it works, its 85%+ r

Read definition →
July 17, 2025

What Is the Financial Ombudsman Service UK? Complete Guide

The Financial Ombudsman Service (FOS) is the UK's free insurance dispute resolver. Learn what it covers, how to use it,

Read definition →
July 17, 2025

What Is Independent Review Organization (IRO)? Insurance Term Explained

Learn what independent review organization (iro) means in health insurance, how it affects your coverage, and what to do

Read definition →
July 16, 2025

What Is Clinical Policy Bulletin? Insurance Term Explained

Learn what clinical policy bulletin means in health insurance, how it affects your coverage, and what to do if it leads

Read definition →
July 15, 2025

What Is AFCA? Australia's Financial Complaints Authority Explained

AFCA is Australia's free financial complaints authority. Learn what it covers, how the process works, what it can award,

Read definition →
July 15, 2025

What Is Bad Faith Insurance? Insurance Term Explained

Learn what bad faith insurance means in health insurance, how it affects your coverage, and what to do if it leads to a

Read definition →
February 5, 2025

What Is a Peer-to-Peer Review? How Your Doctor Can Fight Your Denial

Learn what a peer-to-peer review is, how your doctor can use it to overturn an insurance denial, and tips for making the

Read definition →
January 8, 2025

What Is Continuity of Care? Your Right to Keep Your Doctor Mid-Treatment

Learn what continuity of care protections mean, when they apply, and how to appeal if your insurer denies coverage becau

Read definition →
December 20, 2024

What Is Network Adequacy? Your Right to Accessible In-Network Care

Understand what network adequacy means, the standards your insurer must meet, and how to use network inadequacy to get o

Read definition →
October 5, 2024

What Is MHPAEA? Mental Health Parity Law Explained

Learn what the Mental Health Parity and Addiction Equity Act (MHPAEA) requires from your insurer and how to use parity r

Read definition →
September 28, 2024

What Is a Formulary? Your Insurance Drug List Explained

Learn what an insurance formulary is, how drug tiers affect your costs, and how to appeal when your medication is denied

Read definition →
September 12, 2024

What Is ERISA? Your Rights Under the Federal Insurance Appeal Law

Learn what ERISA is, how it governs employer-sponsored health insurance, and how to use ERISA appeal rights when your cl

Read definition →
September 5, 2024

What Is Copay (Copayment)? Insurance Term Explained

Learn what copay (copayment) means in health insurance, how it affects your coverage, and what to do if it leads to a cl

Read definition →
August 28, 2024

What Is Coinsurance? Insurance Term Explained

Learn what coinsurance means in health insurance, how it affects your coverage, and what to do if it leads to a claim de

Read definition →
August 22, 2024

What Is an Adverse Benefit Determination? Your Denial Notice Explained

Learn what an adverse benefit determination is, what your insurer must include in the notice, and how to use it as the s

Read definition →
August 15, 2024

What Is an Out-of-Pocket Maximum? Your Annual Cost Ceiling Explained

Learn what the out-of-pocket maximum is, how it caps your annual healthcare costs, and what to do if your insurer fails

Read definition →
August 8, 2024

What Is a Deductible? Insurance Term Explained

Learn what deductible means in health insurance, how it affects your coverage, and what to do if it leads to a claim den

Read definition →

Still confused about your denial?

ClaimBack explains your denial in plain language and writes your appeal letter.

Analyse My Claim — Free →